Frequently Asked Questions
Shopping & Browsing
Q: Do I need to create an account to listen and browse samples?
A: No. You may listen to sample audio and view sample scores without creating an account.
Q: Can I save my favorite shows/titles for browsing at a later time?
A: Yes. To save your favorites, please create an account on our website.
Q: Can I download scores or audio so I can review them offline?
A: Yes. Different browsers and configurations handle links differently. Start by clicking on the links labeled "Download Audio Sample" or "Sample Wind (or Percussion) Score." If your download does not start immediately, try right-clicking on the link and choosing "Save link as..." or similar options in your specific browser.
Q: Can I call and discuss my options with a live person?
A: Yes. We have staff standing by to assist you during normal business hours. If you are unable to reach a live person on the phone, we may be experiencing unusually high call volume. Please leave us a voicemail and we will return your call as soon as a representative is available to speak with you. You may also email us at admin@gpgmusic.com.
Availability & Exclusivity Information
Q: What are the different levels of exclusivity you provide with your marching band and indoor percussion music?
A: All Indoor Percussion and Championship Series Marching Band music are protected by contest based exclusivity. Each purchase is licensed for your provided contest schedule. No two ensembles will be licensed to perform the same music at the same contest. You must ensure you provide accurate information for ALL CONTEST DATA in order to guarantee exclusive use. Sound Value Series Marching Band music is protected by a 100-mile radius from the purchasing school's zip code. No two ensembles will be allowed to license the same music who's schools zip codes are within 100 miles of each other.
Q: What does it mean when the website indicates music is unavailable?
A: Our site determines the availability of music based on your contest schedule or school zip code, depending on which series your music is part of. If you have recorded your contest schedule in our system, the site will automatically provide availability information.
Q: What do I do if my selected music is not available for my contest schedule or zip code radius?
A: In the interest of fairness to all customers, there are no exceptions to the exclusivity policy. If your desired music is unavailable, you must select different music for the upcoming season. We suggest that you favorite the music you wish to play and return to our website to purchase this music next year at an earlier date.
Ordering Music
Q: I know which music I'd like to purchase. What is the fastest way to get my music reserve/ordered?
A: Complete your order online. You can purchase immediately with a credit card or reserve your music now while you process a PO or send in a check.
Q: Will you accept a purchase order or check as payment?
A: Yes. Place your order online and choose "Check/PO" at checkout.
Q: Can I reserve music while I process a PO or check for payment?
A: Yes. Place your order online and choose "Check/PO" at checkout. This will reserve your music now while you process a PO or send in a check.
Q: Can you provide a W-9 for my school or district to add you as a vendor?
A: Yes. You may download a current W-9 by clicking here.
Q: Do you offer any financing or delayed payment options?
A: Yes. We are usually able to help delay payment to align with budget and fundraising cycles. Place your order online and choose "Check/PO" at checkout. This will reserve your music now and you may send us an email at admin@gpgmusic.com to arrange for delayed payment.
Q: Is there a finance charge for delayed payment arrangements?
A: No. There is no charge for delayed payment, though we require a nominal security deposit. Late fees may apply if payment is not received on the date payment was promised.
Referrals
Q: How do I refer band directors or music instructors to GPG Music?
A: Refer GPG Music to music directors and instructors-share the website link through social media, in music groups or through an email and complete the form here.
Q: When will I receive a coupon for my $100 off?
A: When your referral(s) buy either a GPG Music field show or Our Virtual Ensemble curriculum and performance video, then you’ll receive the coupon towards a sound value or championship series show.
Q: What if my referee is already a GPG Music customer?
A: If you refer a friend but they have already purchased in the last three years, we’ll still give you $50 off your next field show to thank you for the referral.
Q: How do my referrals get their coupon for $100 discount?
A: Each referee receives an email from us letting them know they have referred and giving them their discount coupon. Remember, we track show borders to assure competitors aren’t use the same music.
Q: How long does the coupon last?
A: Referral credits expire after 18 months of inactivity.
Q: Is there a limit to the number of referrals I can provide?
A: There is no limit to the number of referrals you can get. If you get 10 friends to buy a GPG Music field show you get your next field show free.
Q: What happens if I change jobs and go to a new school district?
A: If you leave your school, you can still keep your coupon, but you cannot merge credits.
We reserve the right to revoke coupon in cases of suspected fraud, tampering or violations of our Terms of Use or Referral Program FAQ. The Referral Program is void where prohibited. We reserve the right to review at our discretion any suspected violations to be as transparent and fair as possible.